Learn to build better products and customer relationships.
Do you have a clear idea of what to build next and are you building the right features? Prioritizing your roadmap can be tricky and it's useful to use a structured approach to make sure you're spending your time and effort on the right things.
You can now allow your users to vote anonymously, discuss feedback privately with your team, and review feedback posts before they are published. Check out our new features and updated design.
Are you getting back to your customers about the feedback that they have given you? If not, you have a broken customer feedback loop. Closing the customer feedback loop is key to building better products and customer relationships. In this post, I will explain why customer feedback is important and how to close the customer feedback loop.
As your business grows, you will probably have an increasing number of incoming feature requests from your customers that can become complex to manage. Use this feature request tracking template to keep track of what features your customers are requesting the most, who is requesting it, and prioritize your roadmap based on data.
Convas is a SaaS company and we use a bunch of tools to run our business. In this blog post, I've listed the main SaaS tools that we use and described what we use each tool for, why we chose it, and whether we would recommend it to other SaaS companies.
Company users can now add and upvote feedback on behalf of others. This helps you add feedback that comes in through other channels to your feedback page and still keep track of who has made the request.
Product updates are core to building a SaaS company. They are an opportunity to show your customers that you are improving the product and listening to their feedback. When done right, they can be a great way to drive growth by upgrading existing customers, reducing churn or converting potential customers.
Use feature voting to prioritize your roadmap and find out what your customers want. Check out our Google Sheets template.
You can now choose if you want your feedback page and roadmap to be public or private.
Feature requests are a great source of input for your product roadmap and an opportunity to build a great relationship with your customers. Read on for our tips on how to manage your incoming feature requests.
Are you thinking about making your product roadmap public? In this post I go through the main benefits for SaaS companies to have a public or open roadmap. I also share examples of open roadmaps as well as tools and templates to build your own.
Do you know what matters most to your customers and which customers care about what? Use feature voting to take the guesswork out of feature prioritization. Check out this post to find out why you should use feature voting and best practices.
We are happy to share that you may now share a feedback roadmap with your customers using Convas.
Collecting customer feedback is a way to learn from the users. Listen to what they are saying, experiencing and feeling when using your product.
At Convas we are a very small team and everyone is involved in everything at some level. We use Notion for both project management and knowledge management.
We are proud to announce Convas. After lots of hard work it's finally ready. Convas is a feedback page for companies, where their customers can share, discuss, and upvote feedback.