Product update: post & upvote feedback on behalf of others
Company users can now add and upvote feedback on behalf of others.
This feature helps you
- Add feedback that comes in through other channels to your feedback page. If you have feedback coming in through other channels such as sales or customer service, you can now add or upvote that feedback on behalf of the customer.
- Manage all incoming feedback on a private feedback page. Add incoming feedback to your private feedback page by posting and voting on behalf of your customers. This allows you to keep track of who has requested what.
When you add feedback as a company user, you now have the option of adding that you are posting on behalf of someone.
And when you open a feedback post as a company user, you now have the option of voting for that feedback on behalf of someone else.
When you post or vote for someone else, you have the option of adding their email address. If you want to send them automatic emails when you update the status of the feedback, make sure to add their email address (read more about how our product update announcements work).
Plug: Convas, a feedback page for your company
Convas is a feedback page for your company. Gather all your feedback in one place, understand your customers and build the right products.
Your customers can share, discuss and upvote feedback in one organized place. Stay in control without messy spreadsheets, emails and Slack notifications.
Its a product manager's best friend. Try it for free.