Welcome to Convas! We're excited to help you start collecting and managing product feedback from your customers more effectively.
What is Convas?
Convas is a product feedback platform that helps you:
- Collect feedback from customers through multiple channels
- Organize and prioritize feature requests and bug reports
- Engage with your community through voting and discussions
- Keep customers informed with public roadmaps and updates
Quick Start Guide
1. Set up your feedback page
Your feedback page is available at your-company.convas.io by default. This is where customers can submit feedback, vote on existing requests, and view your public roadmap.
2. Configure a custom domain (recommended)
For a more professional experience and to enable advanced features, set up a custom domain like feedback.yourcompany.com. This is required for:
- Using the feedback widget on your website
- Auto-login functionality
- Cross-domain authentication
3. Install the feedback widget
The Convas widget allows customers to submit feedback without leaving your application. It's a lightweight JavaScript snippet that adds a feedback button to your website or app.
4. Enable auto-login (optional)
With auto-login, your authenticated users can submit feedback without creating separate accounts. The widget will automatically identify users based on your existing authentication system.
5. Set up integrations
Connect Convas with your existing tools:
- Intercom Integration: Collect feedback directly from customer conversations
- More integrations coming soon!
Key Features
Public Feedback Board
- Customers can submit feature requests and report bugs
- Community voting helps prioritize popular requests
- Public roadmap keeps everyone informed of progress
Feedback Widget
- Embeds directly in your application
- Maintains your brand experience
- Collects feedback without disrupting user workflow
User Identification
- Auto-login for seamless user experience
- Advanced user segmentation and targeting
- Connect feedback to specific user profiles
Team Collaboration
- Internal comments and notes
- Post moderation and organization
- Analytics and insights
What's Next?
Ready to dive deeper? Here are the recommended next steps:
- Set up a custom domain - Required for advanced features
- Install the widget - Start collecting in-app feedback
- Configure auto-login - Streamline the user experience
- Explore integrations - Connect with your existing tools
Need Help?
If you run into any issues or have questions, don't hesitate to reach out to our support team. We're here to help you get the most out of Convas!