Custom domain

Setting up a custom domain for your Convas feedback page provides a more professional experience and is required for advanced features like the feedback widget and auto-login functionality.

Why use a custom domain?

By default, your feedback page is available at your-company.convas.io. With a custom domain, you can:

Brand consistency: Use your own domain like feedback.yourcompany.com
Enable advanced features: Required for the feedback widget and auto-login
Improve trust: Customers see your domain instead of a third-party one
Cross-domain compatibility: Enables seamless authentication across your applications

Required for these features

A custom domain is required to use:

Feedback Widget - Embed feedback collection in your application
Auto-login - Automatically authenticate your users
Cross-domain cookie authentication

Setup Instructions

Step 1: Configure in Convas

Log in to your Convas dashboard
Navigate to Settings → Custom Domain
Enter your desired subdomain (e.g., feedback.yourcompany.com)
Save the configuration

Step 2: Update DNS Records

After configuring your custom domain in Convas, you need to update your DNS settings:

Access your DNS provider (e.g., Cloudflare, AWS Route 53, GoDaddy)
Create a CNAME record:
- Name/Host: feedback (or your chosen subdomain)
- Value/Target: convas.onrender.com
- TTL: 300 (or your provider's default)

Step 3: Verify Configuration

Wait for DNS propagation (usually 5-30 minutes)
Visit your custom domain to verify it's working
Check that your feedback page loads correctly

DNS Configuration Examples

Cloudflare

Type: CNAME
Name: feedback
Target: convas.onrender.com
Proxy status: DNS only (gray cloud)

AWS Route 53

Record type: CNAME
Record name: feedback
Value: convas.onrender.com

GoDaddy

Type: CNAME
Host: feedback
Points to: convas.onrender.com

Troubleshooting

Domain not working?

DNS propagation: Changes can take up to 24 hours to propagate globally
Check CNAME: Verify the CNAME record points to convas.onrender.com
Subdomain: Make sure you're using a subdomain (e.g., feedback.yoursite.com) not the root domain

SSL certificate issues?

SSL certificates are automatically generated for custom domains
It may take a few minutes after DNS propagation for the certificate to be issued
Contact support if SSL issues persist after 24 hours

Next Steps

After setting up your custom domain:

Install the feedback widget - Start collecting in-app feedback
Configure auto-login - Enable seamless user authentication
Update any existing links to point to your new custom domain

Documentation